Open a support case

Search first

• Type the subject of your case. Articles that may answer it show as you type.
• Many questions have an answer here already.

Open the case

• Give a subject, the severity and what happened.
• Add files if they help.
• Our team answers in the case. You get a notice for each answer.

While a case waits for you

• A case that waits for your answer stops its clock.
• A case that waits too long resolves itself. A resolved case closes after a time.